Privacy Policy – Pixm

Privacy Policy

Effective Date: May 1st, 2018

 

We at Pixm, Inc. (“Pixm”) know you care about how your personal information is used and shared, and we take your privacy seriously.  Please read the following to learn more about our Privacy Policy. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

 

Remember that your use of Pixm’s Services is at all times subject to the Terms of Use (“TOU”), which incorporates this Privacy Policy.  Any terms we use in this Policy without defining them have the definitions given to them in the TOU.

 

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our services including but not limited to licensed version or free version, but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.

 

As noted in the TOU, we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please visit https://pixm.net/contact/ to contact us.

 

Will Pixm ever change this Privacy Policy?

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the https://pixm.net/, by sending you an email, and/or by some other means.  Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them.  If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

 

What Information does Pixm Collect?

Information You Provide to Us:

We receive and store any information you knowingly provide to us.  For example, through the registration process and/or using our services, we may collect Personal Information such as your name, machine information, screenshots. Certain information may be required to register with us or to take advantage of some of our features.  

 

We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers or email you about your use of the Services.  Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services.  If you do not want to receive communications from us, please indicate your preference by contacting us at https://pixm.net/contact.

 

Free Download version – Information Collected Automatically

We do not collect and/or store sensitive information such as your password, social security number, credit card numbers, logged in username, user id, computer/device name, network domain name, web browsing history from the installed products. We verify all website urls (including redirects)  against our database of known attacks but we never record such urls.

 

We collect information automatically keeping the user identity anonymous. Whenever you use  our product, we automatically receive and record information on our server logs from your browser or device, which may include device hardware data such as model name, processor, RAM, MAC address, Machine UUID; device software data such as OS version, OS/Kernel/patch version, system information; browser data such as browser version, useragent, screen resolution, timestamp;  data related to visited web pages that are login pages (such as having a password field)  such as a source URL and the list of all redirect URLs leading to a login page, HTTP status codes, HTML content, HTTP headers, final destination URL, IP address and port number, and a screenshot of the browser’s tab where the page is open.

 

We take your privacy seriously. We take precautions to protect your privacy while capturing screenshots such as blurring out any text fields and any relevant label fields in the image, removing the corresponding HTML input/text elements in the webpage content etc. We anonymize such collected anonymized login page data and treat as “Threat Intel”; subsequently such anonymized “Threat Intel” data is stored in a database common across all users. This database does not have any personally identifiable information.

 

We may use this anonymized data to improve the experience for all the users.  We may also use it to improve the Services – for example, this data can tell us (anonymously) how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.

 

Free Trials and Paid Business version  – Information Collected Automatically

We do not collect and store sensitive information such as password, social security number, credit card numbers, web browsing history, and/or login history from the installed products. We verify all website urls (including redirects) against our database of known attacks but we never record such urls.

 

We collect information automatically however since paid version is targeted for businesses, we track current logged-in user for IT Admin to track the user activities. Whenever you use our product with a valid paid license, we automatically receive and record information on our server logs from your browser or device, which may include device hardware data such as model name, processor, RAM, MAC address, Machine UUID; device software data such as logged in username, user id, device name, network domain name, OS version, OS/Kernel/patch version, system information; browser data such as browser version, useragent, screen resolution, timestamp; and data related to visited web pages having password field  such as list of all redirect URLs leading to a phishing page, HTTP status codes, HTML content, HTTP headers, final destination URL, IP address and port number, screenshot.

 

We take precautions to protect privacy while capturing screenshots such as blurring out the text fields and any relevant label fields in the image, removing the corresponding HTML input/text elements in the webpage content etc. We store user specific information in client specific databases. We anonymise such collected phishing attack data and treat as “Threat Intel”; subsequently “Threat Intel” are stored in a shared database common across all users and clients. Shared database does not have any personally identifiable information or any client specific information.

 

We may use this data to customize content for you that we think you might like, based on your usage patterns.  We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.   

 

Will Pixm Share Any of the Personal Information it Receives?

We do not rent or sell your Personal Information in personally identifiable form to anyone, except as expressly provided below. We may share your Personal Information with third parties as described in this section:

 

Information that’s been de-identified.  We may de-identify your Personal Information so that you are not identified as an individual, and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual person.

 

Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us.  Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Note that an “agent” may also be considered a “partner” in certain circumstances, and would be subject to the terms of the “Information that’s been de-identified” section in that regard.

 

Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

 

Protection of Company and Others: We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our TOU and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others.  

 

Is Personal Information about me secure?

Your account is protected by a password for your privacy and security.  If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service.  You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism. appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

 

We take precautions to protect privacy while capturing screenshots such as blurring out the text fields and any relevant label fields in the image, removing the corresponding HTML input/text elements in the webpage content etc.

 

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security.  Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

 

What Personal Information can I access?

For the paid user using pixm’s client web application , you may access, and, in some cases, edit or delete one or more of the following information you’ve provided to us:

  • name and password
  • email address
  • Phone number and
  • Company name

The information you can view, update, and delete may change as the Services change.  If you have any questions about viewing or updating information we have on file about you, please visit  https://pixm.net/contact/ to contact us.

 

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

You may be able to add, update, or delete information as explained above.  When you update information, however, we may maintain a copy of the unrevised information in our records.  You may request deletion of your account by contacting us at https://pixm.net/contact.  Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.  

 

What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message using https://pixm.net/contact/, and we will try to resolve your concerns.